You can place an order directly from our website by selecting the desired products and completing the checkout process. You'll receive a confirmation email as soon as your order is complete.

Delivery to Italy generally occurs within 5 business days of order confirmation. Within Europe, delivery takes place within 10 business days of order confirmation. Delivery times may vary slightly depending on the destination and order volume.

Yes, we ship to Italy, San Marino, the Vatican, France, Spain, Portugal, Belgium, the Netherlands, Austria, and Luxembourg. Shipping costs vary by country.

As soon as your order is handed over to the courier, you'll receive an email with a link to track its status in real time.

If your items are damaged, please contact us promptly at shop@caffemilani.it. We'll be happy to help you resolve the issue as quickly as possible.

If your order hasn't shipped yet, you can contact us to request a change or cancellation. Once it's shipped, we can't make any changes.

We accept credit card and PayPal payments.

You can return a product within 14 days of receipt by notifying Milani Spa (via registered mail or email to shop@caffemilani.it). The return is your responsibility and must be made within 14 days of notification. The products must be intact, unopened, and unused.

The refund will be made within 14 working days of receiving the returned products.

The subscription renews automatically every month. With each renewal, the amount is automatically charged to the payment method chosen at the time of purchase.

At the moment, the subscription is only available for Gran Espresso capsules and Oro beans.

To manage your subscription, log in to your customer profile and select the "Manage subscription" option. From there, you can view and edit your subscription details. To cancel your subscription, select the active subscription and choose the cancellation option. Finally, from the management panel, you can pause the subscription, update the shipping address, or update the associated payment method.

Our digital gift cards can be purchased directly from the website and used for any available product. Upon purchase, you'll receive a code to enter at checkout.

Yes, gift cards are valid for 12 months from the date of purchase.

Yes, gift cards can be used to purchase any product in the online shop.